Terms of Service

Last updated: September 7, 2026.

Article 1. Definitions

In these terms and conditions, we mean:

  • Cooling-off period: the period during which the consumer can exercise their right of withdrawal.
  • Consumer: a natural person who is not acting in the exercise of a profession or business and who enters into a distance contract.
  • Day: calendar day.
  • Continuing performance contract: a distance contract for a series of products or services where the delivery or acceptance is spread over time.
  • Durable medium: a means by which personally addressed information can be stored and later consulted without alteration.
  • Right of withdrawal: the right to cancel a distance contract within the cooling-off period.
  • Seller: JV Brands, operating under the name NoLayer.
  • Distance contract: a contract concluded within an organized distance sales system, where until the conclusion of the contract, only means of distance communication are used.
  • Means of distance communication: a means to conclude a contract without the consumer and seller being simultaneously in the same room.
  • General Terms and Conditions: these terms and conditions.

Article 2. Identity of the Seller

JV Brands, operating under the name NoLayer
Nemerlaerhof 11, 5709 NH Helmond, Netherlands
Chamber of Commerce: 96311371
VAT number: NL005201409B77
Email: support@nolayerkitchen.com
Website: nolayerkitchen.com

Article 3. Applicability

  1. These terms and conditions apply to every offer, every order, and every distance contract between the seller and the consumer.
  2. Before the contract is concluded, we will make the terms and conditions available. If this is not reasonably possible, we will indicate where they can be consulted and send them free of charge upon request.
  3. In the case of an electronic contract, we will make the terms and conditions available in such a way that you can easily save them on a durable medium. If this is not possible, we will state where they can be consulted and how you can receive a copy free of charge.
  4. If specific product or service conditions also apply, the previous two paragraphs apply mutatis mutandis. In case of contradiction, you can rely on the provision most favorable to you.
  5. If a provision is wholly or partially invalid, the remaining provisions remain valid. A replacement agreement may not reduce your legal protection.
  6. Situations not covered will be assessed according to the spirit of the agreement and applicable law.
  7. In case of doubt about the meaning of a provision, the interpretation most favorable to the consumer applies.

Article 4. The Offer

  1. A limited period of validity or special condition will be clearly stated in the offer.
  2. We may adjust the offer before a contract is concluded. A change does not affect an already concluded contract.
  3. The offer contains a complete and accurate description that allows you to properly assess the product or service. Images faithfully represent the product offered. Obvious errors that you should reasonably have understood to be errors are not binding on us.
  4. Descriptions, specifications, and images do not limit your legal rights. You may expect a delivered product to comply with the agreement.
  5. The color representation on a screen may deviate slightly from the actual color.
  6. The offer clearly states what rights and obligations are associated with the order. This includes the price and any additional costs, shipping costs, ordering steps, payment, delivery, withdrawal, validity period, any deviating communication costs, the possibility to correct data, and the way in which you can save or consult the agreement. If applicable, we will mention other contract languages than Dutch, applicable codes of conduct, and the minimum duration of a continuing performance contract.

For deliveries from outside the EU, DAP (Delivered At Place, Incoterms® 2020) applies: the consumer is the importer. Import VAT, any customs duties, and customs clearance costs are not included in the product price and are at the expense of the consumer. The postal or courier service may collect these amounts. Please also read Article 9 and the shipping policy.

Article 5. The Agreement

  1. The agreement is concluded when you accept the offer and meet the corresponding conditions, subject to paragraph 4.
  2. Upon electronic acceptance, we will confirm receipt electronically as soon as possible. Until that confirmation, you can dissolve the agreement.
  3. We take appropriate technical and organizational measures for secure data transfer, a secure web environment, and electronic payments.
  4. Within legal limits, we can investigate whether you can meet payment obligations and whether there are reasons not to responsibly enter into the agreement. We will provide reasons for a refusal or special condition.
  5. At the latest upon delivery, you will receive our contact address, information about withdrawal and any legal exceptions, warranty and service, the relevant information from Article 4, and any conditions for termination of an indefinite period contract or a contract longer than one year, on paper or a durable medium.
  6. In the case of a continuing performance contract, the information obligation from the previous paragraph applies to the first delivery.
  7. If a product is unexpectedly unavailable, we will inform you and apply Article 11. Your legal rights in case of non-delivery remain applicable.

Article 6. Right of Withdrawal and 100-Day Trial

  1. When purchasing remotely, you generally have 14 days to withdraw without giving reasons. The period starts the day after receipt by you or a third party designated by you who is not the carrier. For a single order with separate deliveries, the period starts after receipt of the last product.
  2. Handle the product and packaging with care. Within the legal cooling-off period, you may unpack and assess the product as far as necessary to determine its nature, characteristics, and functioning, as you would in a store. The original packaging is not an absolute return condition.
  3. Report withdrawal within the cooling-off period with an unambiguous statement, for example, by email. You may use the model form in our return policy, but you are not obliged to. Return the product no later than 14 days after your notification, with the included accessories and careful packaging. Keep your proof of shipment.
  4. The expiry of the legal cooling-off period does not affect any rights in case of defects and a broader commercial return policy.
  5. You may try NoLayer pans and cutting boards for 100 days, even after normal household use. Report your return within 100 days, starting from the day after receipt. Normal signs of wear are no reason for refusal or retention within this trial period. The full conditions are stated in the return policy.

Article 7. Costs and Refund upon Withdrawal

  1. The direct return costs are borne by the consumer, provided this has been communicated in advance. For a wrongly or defectively delivered product, we bear the necessary costs for resolving the complaint.
  2. We will refund within 14 days at the latest after the withdrawal notification. We may wait until we have received the product or you can prove that it has been returned, whichever comes first.
  3. In case of full withdrawal, we also reimburse the costs of the cheapest standard delivery we offered. Additional costs for a more expensive delivery method chosen by you will not be reimbursed.
  4. We use the same payment method unless you explicitly agree to an alternative without additional costs.
  5. In case of legal withdrawal, a reduction in value may only apply for handling that goes beyond what is necessary for assessment, to the extent permitted by law. Our extended trial period accepts normal signs of wear on pans and cutting boards.

Article 8. Legal Exceptions

An exception to withdrawal only applies if the law permits it and we clearly inform you about it in advance. Opening or normal use of a NoLayer pan or cutting board does not exclude our trial period.

Legal exceptions may include:

  • Products manufactured according to your specifications or clearly personalized.
  • Products that spoil quickly or have a limited shelf life.
  • Products that, by their nature, are irrevocably mixed with other items after delivery.
  • Products whose price depends on financial market fluctuations beyond our control within the cooling-off period.
  • Loose newspapers or magazines, to the extent that the legal exception applies.
  • Sealed audio or video recordings or software whose seal has been broken.
  • Sealed products that are truly unsuitable for return due to health or hygiene reasons after the seal has been broken.

For services, including certain date-bound services, only applicable legal exceptions apply. Merely starting a service does not automatically waive the right of withdrawal. In case of full performance, the legal requirements for prior consent and acknowledgment of the loss of withdrawal apply. For digital content not supplied on a tangible medium, loss of withdrawal only applies when all legal conditions have been met, including prior explicit consent, acknowledgment, and confirmation. This does not affect rights in case of defects.

Article 9. Prices

  1. Within the validity period stated in the offer, we will not increase the price, except where a legal change in VAT rates permits this.
  2. For products or services that depend on financial market fluctuations beyond our control, prices may be variable. This will then be clearly stated in the offer.
  3. A price increase within three months after the conclusion of the agreement is only permitted if it results from legal regulations.
  4. After three months, a price increase can only apply if this has been agreed upon and the increase results from legal regulations, or if you can terminate the agreement as of the effective date.
  5. For our DAP deliveries, products are shipped from outside the EU. You are the importer and pay any import VAT, customs duties, and customs clearance costs. These amounts are not included in the product price and may be collected by the postal or courier service. For these deliveries, we do not charge VAT in the product price and do not use an IOSS scheme.
  6. Only obvious printing or typing errors, which you could reasonably recognize as such, are not binding on us. This provision does not exclude your legal rights.

Article 10. Conformity and Warranty

  1. Products and services must comply with the agreement, the stated specifications, reasonable requirements of soundness and usability, and applicable legal regulations. A specific use is included if we have agreed to it.
  2. An additional warranty from the seller, manufacturer, or importer does not limit the legal rights against us. The legal warranty is separate from our trial period.
  3. Report a defect or incorrect delivery within a reasonable time after discovery. A notification within two months after discovery is always timely for consumer purchases. We do not require a defective product to be new or in its original packaging.
  4. Any additional manufacturer's warranty applies according to the conditions provided with it. This does not limit our legal responsibility.
  5. Damage caused by improper use, negligence, or a self-modification is not automatically covered by warranty. A repair or modification does not affect your other legal rights if it is not related to the defect.

Article 11. Delivery and Execution

  1. We handle orders carefully. We deliver to the address you provide with the order.
  2. We execute accepted orders expeditiously and no later than within 30 days, unless we have expressly agreed on a different period with you.
  3. If delivery is delayed or an order cannot be executed or can only be partially executed, we will inform you as soon as possible and no later than within 30 days after your order. In that case, you can terminate the agreement free of charge according to the applicable rules. Any legal right to compensation remains.
  4. In case of termination due to non-delivery, we will refund as soon as possible and no later than within 14 days.
  5. If a product is not available, we may propose a replacement product. We will only deliver this with your consent. Withdrawal remains possible and any return costs of the replacement product are borne by us.
  6. The risk of damage or loss remains with us until receipt by you or a third party designated by you, except for the legal exception when you yourself engage a carrier not offered by us.

Article 12. Continuing Performance Contracts

Termination

  1. An indefinite-term contract for regular delivery of products or services can be terminated at any time with the agreed termination rules and a notice period of a maximum of one month.
  2. A fixed-term contract for regular delivery can be terminated at the end of the agreed term with a notice period of a maximum of one month.
  3. Termination may be done at any time, at least in the same way the contract was concluded. No longer notice period applies to you than to us.

Extension

  1. A fixed-term contract for regular delivery will not be tacitly extended for a new fixed term, except where the law permits.
  2. A subscription to daily, news, or weekly newspapers and magazines can, to the extent legally permitted, be extended by a maximum of three months if you can terminate at the end of that period with a maximum of one month's notice.
  3. Tacit extension for an indefinite period is only possible when you can then terminate at any time with a maximum of one month's notice. For permitted subscriptions to magazines appearing less than once a month, a maximum of three months applies.
  4. A trial or introductory subscription to magazines ends automatically after the agreed trial period.

Term

For a term longer than one year, you can terminate at any time after one year with a maximum of one month's notice, unless reasonableness and fairness oppose this in the specific case.

Article 13. Payment

  1. The agreed payment method and payment term are stated with the order. Unless otherwise agreed, amounts must be paid within seven working days after the start of the cooling-off period. For services, this period begins after receipt of the contract confirmation. Mandatory legal rules on prepayment remain applicable.
  2. Report inaccuracies in payment details as soon as possible.
  3. In case of late payment, we can only charge costs and interest within legal limits and after we have met the applicable information and reminder requirements.

Article 14. Complaints

  1. Send a complete and clear description of your complaint to support@nolayerkitchen.com. Report the problem as soon as possible; a period of seven or fourteen days after delivery is not an expiry period for your legal rights.
  2. We will respond to complaints within 14 days of receipt. If more time is needed, you will receive a confirmation of receipt and an indication of when you can expect a substantive answer within that period.
  3. We will first seek a solution together. If that does not work, you can submit the dispute to the competent court.
  4. A complaint does not automatically suspend our obligations or your legal rights.
  5. In case of a justified complaint, you are entitled to legal remedies. Depending on the situation, this may be free repair or replacement, or price reduction or dissolution where the law provides for it.

The European ODR platform has been discontinued and is therefore no longer offered as a complaint route. For information on cross-border consumer problems, please consult the European Consumer Centre. This does not mean that NoLayer is affiliated with a disputes committee.

Article 15. Applicable Law and Competent Court

  1. Dutch law applies to the agreement.
  2. This choice of law does not deprive you of the protection of mandatory consumer rules of the country where you habitually reside. This also applies to consumers in Belgium and other countries where we direct our activities.
  3. You can bring a case before the competent court according to the applicable rules, including the court of your habitual residence or that of the seller's place of business.

Please also read our return policy, shipping policy, cancellation policy, and privacy policy.